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Location, Collaboration: Workforce Synchronization

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The Cable Show 2012

National Cable and Telecommunications Association

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Bio

Yuval Brisker

Co-founder of TOA Technologies, Yuval Brisker is a passionate customer service advocate and the thought leader behind TOA's unique focus on the customer experience. With Irad Carmi, Mr. Brisker envisioned a predictive solution for the infamous problem of customers waiting at home without knowing when a service would be provided or how long it would take.

Before founding TOA, Mr. Brisker had extensive experience growing and managing various technology related ventures at MaxBill Inc., an international telecom billing software vendor in Israel; and Visual Information in New York. Before founding Visual Information, Mr. Brisker practiced architecture in New York City with HOK.

Mr. Brisker has a Bachelor of Architecture degree from the Pratt Institute, a Bachelor of Science degree in Environmental Design from Bezalel Academy in Jerusalem, and is completing an Master of Arts degree in Film Studies from New York University.

He writes about mobility, cloud and customer service topics on his blog at http://toatech.com/blog.

Arthur Orduna

Arthur Orduna is presently Chief Technology Officer, Canoe Ventures, LLC.

Arthur Orduna manages the engineering and technology team for Canoe Ventures. He helps drive the creation of shared technology processes and standards for more robust audience targeting, interactivity and measurement. For more than 20 years, Arthur has worked in the media and interactive TV industries where he has helped develop critical initiatives with standard bodies, industry organizations and providers. He is an active member of SCTE, chaired the CableLabs Working Group, which developed the EBIF technical specification for enhanced television, and is a long-term advocate of open standards-based technologies and other cross-MSO projects. Before Canoe Ventures, Arthur was a Senior Vice President at Bright House Networks where he was responsible for leading the development of new technology-based products and services for video, high speed data, voice and wireless. In 2009, Arthur received the Individual Leadership Award of the 6th Annual Awards for Leadership in Interactive and Multiplatform Television, which were presented at The TV of Tomorrow Show. This award is given to "an individual who demonstrated notable leadership in the interactive, multiplatform TV industry over the past year, and whose efforts helped move that industry forward." He is also a member of NAMIC and CTAM, from which he received a Rainmaker Award in 2005.