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Michael Howe: The Customer Is the Driver

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Partner:: HSM Global
Location:: Nokia Theatre
New York, NY
Event Date:: 06.08.10
Speaker:: Michael Howe
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Summary: The world's greatest thought leaders in the field convene at the World Innovation Forum to provide actionable insights into the central issues at the heart of innovation today -- Marketing, Web 2.0, Health Care, Social Media, Design, Technology, Education, Green.

Michael Howe presents a MinuteClinic Case Study:

Bringing innovation to health care: How to successfully address changing expectations

How to recreate the model of integrated health care on a delivery basis

Consumers versus providers: A change of perspective

Why we should adopt a generational approach to health care

The three health care imperatives: Access, quality, continuity

Bio

Michael Howe

Described by Forbes as one of the top 10 innovators of the last decade, Michael C. Howe is the former Chief Executive Officer of MinuteClinic - pioneer of the retail healthcare concept. From June 2005 to June 2008, he strategically led the national expansion of this disruptive model of healthcare to more than 525 health care centers in 27 states. Howe's career highlights his ability to identify consumer needs, create strategic vision, and build a nationally recognized brand.

Featured in 2006 as one of Fast Company's top 50 people that will change how Americans work and live over the next 10 years, Howe is currently engaged in several board assignments with early stage and start-up companies focused on leveraging consumer decision making and reforming health care delivery in the US.

Chapters

: Watch Full Program

43 min 47 sec

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01.: Howe Opening Remarks

02 min 22 sec

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02.: Innovation Requires the Right PACE

03 min 37 sec

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03.: Purpose

02 min 09 sec

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04.: Generational Values and Healthcare Expectation

05 min 23 sec

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05.: Generational Values - Technology View

03 min 04 sec

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06.: Generational Values Impact Healthcare Usage

04 min 31 sec

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07.: Scope of Service at MinuteClinic

04 min 11 sec

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08.: Patient Satisfaction

00 min 46 sec

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09.: Culture of Accountability

06 min 59 sec

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10.: External Influences Encountered

01 min 51 sec

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11.: Demonstrating Quality and Value

03 min 28 sec

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12.: What Can You Do?

01 min 46 sec

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13.: Q1: What Prompted MinuteClinic?

01 min 25 sec

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14.: Q2: Legislative Barriers

02 min 17 sec

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: Watch Full Program

43 min 47 sec

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MinuteClinic: Four Generations of Healthcare Expectations

04 min 08 sec

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Watch Full Program

43 min 47 sec

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Encyclopædia Britannica Article

health insurance: System for the advance financing of medical expenses through contributions or taxes paid into a common fund to pay for all or part of health services specified in an insurance policy or law. The key elements are advance payment of premiums or taxes, pooling of funds, and eligibility for benefits on the basis of contributions or employment without an income or assets test. Health insurance may apply to a limited or comprehensive range of medical services and may provide for full or partial payment of the costs of specific services. Benefits may consist of the right to certain medical services or reimbursement of the insured for specified medical costs. Private health insurance is organized and administered by an insurance company or other private agency; public health insurance is run by the government (see social insurance). Both forms of health insurance are to be distinguished from socialized medicine and government medical-care programs, in which doctors are employed directly or indirectly by the goverment, which also owns the health-care facilities (e.g., Britain's National Health Service). See also insurance.; health insurance on britannica.com