Academic-turned-cop and best-selling author George "Doc" Thompson describes how tactical language allows leaders to achieve their goals. He explains his system of "verbal judo" and how it can be applied by everyone from parents to policemen.
Dr. George Thompson
After a decade as an English professor, George Thompson left academia to be a police officer. Thompson discovered that the most effective source of power in volatile situations was not a weapon or fists but words -- conversational tactics that defuse conflicts.
The principles Thompson extracted from his experience, summarized in his book, Verbal Judo, apply to almost any tense conflict, whether on the streets, at home, or in the office. Thompson has trained over half a million people in his methods, ranging from New York City police officers to front line health care and airline workers to corporate leaders.
Pause for a moment and consider the reason for the deep wheezing. Then conisder that Doctor Thompson continues to teach to this day, even though some may find his speech characteristics intolerable, and it is a tremendous chore to simply breath and speak. I have sat through a 3 day session and a 5 day session. Doctor Thompson teaches with an overconfident air, but is in fact a very considerate and respectful man; something lacking in the overconfident style of almost every university professor I have had to listen to. Watch, practice and learn. Whoosha !
For an overconfident speaker, George Thompson, provides some interesting communication strategies that might actually work. I particularly enjoyed his "paraphrasing" technique dealing with people who like to yell out their arguments. Cannot wait to test the phrase:"Let me see that I understand you" on some of my angry friends